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If you've ordered a modem with your nbn service, make sure you have received your new modem in the mail before starting the activation process.

After you’ve requested the activation, the connection process will take 2-8 hours to complete as long as you requested it between 9AM-5PM (excluding Sundays). Otherwise the connection process will begin at 9AM the next day (excluding Sundays). Upon the completion of your connection you will receive a confirmation email and/or SMS. At this point, if you've ordered a modem from us, simply swap out your existing modem for your new Moose Mobile modem.