If you are travelling overseas and would like to use your service, you will need to set up the international roaming service.
We will require the following from you to establish the international roaming rates service:
1) Identification in the form of an active Australian Driver’s License (or Australian passport) and Medicare Card if you have been a customer for less than three months.
2) A $200 international roaming prepayment. If this amount is not used or if there is more than $50 credit left upon your return to Australia then we can refund this unused amount after 30 days since your arrival upon your request.
3) A direct debit via a credit/debit card.
Please note, charges are incurred for calls made AND received whilst roaming (i.e. whilst overseas). International roaming calls are not subject to GST. International roaming calls are determined by overseas carriers in the country you are in, plus the standard Network & Service Provider surcharges.
| Post-Paid Roaming Rates |
Type |
Cost (AUD) |
| To make a call | Outbound Voice Call | $1.59 |
| To receive a call | Inbound Voice Call | $1.59 |
| To access voicemail | Voicemail Access | $1.59 |
| SMS to an Australian or Non Australian Number | SMS | $0.53 |
| MMS to an Australian number (per message) | MMS | $0.80 + Data @ $0.01035/10KB |
| MMS to a non-Australian number (per message) | MMS | $0.80 + Data @ $0.01035/10KB |
| To receive MMS (SMS is free to receive) | Data | $0.01035/10KB |
| GPRS / 3G Data | Data / 10KB | $0.01035/10KB (~$1085 per GB) |
If you are on a Cruise ship you will incur
Maritime Roaming Charges which are around double the cost of the previously mentioned charges, so for Data these charges can reach up to $2170 per gigabyte. One hour of streaming YouTube or a similar video service could use this amount of data.