If you are travelling overseas and would like to use your service, you will need to set up the international roaming service.
We will require the following from you to establish the international roaming rates service:
1) Identification in the form of an active Australian Driver’s License (or Australian passport) and Medicare Card if you have been a customer for less than four months.
2) A $200 international roaming prepayment. If this amount is not used or if there is more than $50 credit left upon your return to Australia then we can refund this unused amount after 30 days since your arrival upon your request.
3) A direct debit via a credit/debit card.
Please note, charges are incurred for calls made AND received whilst roaming (i.e. whilst overseas). International roaming calls are not subject to GST. International roaming calls are determined by overseas carriers in the country you are in, plus the standard Network & Service Provider surcharges.
| Post-Paid Roaming Rates |
Type |
Zone 1 | Zone 2 |
| To make a call | Outbound Voice Call | $1.20 | $2.40 |
| To receive a call | Inbound Voice Call | $1.20 | $2.40 |
| To access voicemail | Voicemail Access | $1.20 | $2.40 |
| SMS to an Australian or Non Australian Number | SMS | $0.75 | $1.20 |
| MMS to an Australian number (per message) |
Standard
International MMS
rate + Data @ $0.0075/10KB |
Standard
domestic MMS rate
+ Data @ $0.012/10KB |
|
| MMS to a non-Australian number (per message) |
Standard
International MMS
rate + Data @ $0.0075/10KB |
Standard
international MMS
rate + Data @ $0.012/10KB |
|
| To receive MMS (per MB) | Data / 1MB | $0.90 | $1.20 |
| GPRS / 3G Data | Data / 10KB | 0.0075 | 0.0120 |
If you are on a Cruise ship you will incur Maritime Roaming Charges which are around double the cost of the previously mentioned charges, so for Data these charges can reach up to $2400 per gigabyte. One hour of streaming YouTube or a similar video service could use this amount of data.
To activate international roaming customers will need to prepay $200 which will sit as a credit on their account. Customers will also need to provide proper identification in the form of a Driver's License and Medicare Card if they have been with Moose for less that four months before being able to activate international roaming on their account. If the $200 deposit is not used or if there is more than $50 credit left upon a customer's return to Australia then we can refund this unused amount 30 days after their arrival.
Zone 1 is in light blue and Zone 2 is in dark blue. Countries in white do not have roaming services available.