Direct Debit Service Agreement
Please click here to download Direct Debit Service Agreement.
This is your Direct Debit Request Service Request Agreement with Moose Mobile Pty Ltd trading as Telco Pay (ABN 70 610 525 856) (Agreement). It sets out your obligations in undertaking a direct debit arrangement with us. The Agreement forms part of the terms and conditions of your direct debit request.
- account means the account held at your financial
institution from which we are authorised to arrange for funds to be debited.
- business day means a day other than a Saturday
or a Sunday or a public holiday listed throughout Australia.
- debit day means the day that payment by you
to Moose Mobile is due.
- debit payment means a particular transaction
where a debit is made.
- direct debit request means the written, verbal or online
request between you and Moose Mobile to debit funds from your nominated
- your financial institution is the financial institution where
you hold the account that you have authorised us to arrange to debit.
- we, us and our
means Moose Mobile Pty Ltd (ABN 70 610 525 856) trading as Telco Pay.
- 2.1 When you sign up online and make your first payment via credit card you hereby give us the authority to use this card for ongoing direct debits from your account. You may at a later date change your direct debit to a bank account or another credit card at your discretion.
- 2.2 We
will only arrange for funds to be debited from your account if we have sent to
the address/e-mail address nominated by you, a billing advice which specifies
the amount payable by you to us and when it is due. Where the due date falls on a non-business day, we will draw the amount on the next business day.
- 2.3 We
will continue to rely on your authority to directly debit the amount of each
bill from your nominated account until you advise us of any changes to the
arrangements. We reserve the right to cancel the direct debit request if one or
more drawings are returned unpaid by your nominated financial institution and
to arrange with you an alternate payment method.
- 2.4 If
a company utilising a corporate account - You warrant and represent that you
are an authorised representative of the Company and able to enter into this
Direct Debit Request on behalf of the Company.
- 3.1 We
may vary any details of this Agreement or a direct debit request at any time by
giving you at least fourteen (14) days’ notice.
- 4.1 Subject
to 4.2, you may change or cancel the arrangements under a direct debit request
by contacting us at least 2 business days before your payment due date calling
us on (07) 3193 9400 from any phone (local call rate applies) or email
email@example.com. You can also contact your financial institution at least 5 business
days before your payment due date if you wish to stop a direct debit payment.
- 4.2 If
you cancel your direct debit request through your financial institution without
notifying us or providing us with an alternative means of payment, additional
charges may apply. Refer to Section 8 of Moose Mobile’s Standard Form of
Agreement for further details of these charges.
- 5.1 It
is your responsibility to ensure that there are sufficient clear funds
available in your account to allow a debit payment to be made.
- 5.2 If
there are insufficient clear funds in your account:
- a) you
may be charged a fee and/or interest by your financial institution;
- b) you
may also incur fees or charges imposed or incurred by us; and
- c) you
must arrange for the debit payment to be made by another method or arrange for
sufficient clear funds to be in your account by an agreed time so that we can
process the debit payment.
- 5.3 You
are responsible for checking that all billing information provided to you is
correct before the associated direct debit transaction occurs. You should also
check your account statement to verify that the amounts debited from your
account are correct.
- 6.1 If
you believe that there has been an error in debiting your account you should
notify us directly on (07) 3193 9400 from any phone (local call rate applies) or
- 6.2 Any
queries you may have about an error made in debiting your account should be
directed to us in the first instance so that we can attempt to resolve the
matter between us and you. If we cannot resolve the matter you can still lodge
a direct debit claim through your financial institution.
- 7.1 You
- a) with
your financial institution whether direct debiting is available from your
- b) your
account details which you have provided to us are correct.
- 8.1 We
will make reasonable efforts to keep any such information that we have about
you confidential and secure and to ensure that any of our employees or agents
who have access to information about you do not make any unauthorised use,
modification, reproduction or disclosure of that information.
- 8.2 We
will only disclose information that we have about you:
- a) to
the extent specifically required by law; or
- b) for
the purposes of this Agreement (including disclosing information in connection
with any query or claim).
- 9.1 If
you wish to notify us about anything relating to this Agreement you should
contact us on (07) 3193 9400 from any phone (local call rate applies) or email
firstname.lastname@example.org. Please note our standard operating times are Monday – Friday 9
AM – 8 PM, Saturday 10 AM – 6 PM AEST.
- 9.2 We
will notify you by sending a bill advice to the address/e-mail address you have
notice will be deemed to have been received two business days after it is