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nbn® BYO generic Fixed Wireless modem setup guide

1. Setting up You will need to locate your NBN connection point, which is a white box that is mounted on a wall somewhere inside your home. This is the point where you will need to plug your new modem in and will look like the illustration below. 2. Locate the nbn® connection box You […]

BYO FTTC generic modem setup guide

1. Locating the connection point You will need to locate your nbn® connection point, which will be a wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of […]

BYO HFC modem setup guide

1. Getting organised Find the nbn connection box in your home. This will either be an Arris CM820 or an Arris CM8200 depending on what device was installed by nbn. It should look like the black device in the below image. The image below shows the two main combinations of nbn supplied equipment for an […]

FTTC modem setup guide

1. Locating the connection point You will need to locate your nbn® connection point, which will be a wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of […]

HFC modem setup guide

1. Getting organised Make sure you have all the correct components before requesting an activation from us. IMPORTANT: Please make sure you have an Ethernet Cable at hand. These cables are often confused with a DSL/Phone Cable which is smaller but looks similar. Ethernet cables will often come in blue, yellow, or grey and DSL/Phone […]

FTTP modem setup guide

1. Locating the connection point You will need to locate your NBN connection point, which is a white box that is mounted on a wall somewhere inside your home. This is the point where you will need to plug your new modem in and will look like the illustration below. IMPORTANT: Please make sure you […]