We’re updating your Moose mobile service to give you better value
Here’s everything you need to know about the change, and how you can enjoy a cheaper plan on our new network when you update your SIM.
Why the change How my plan is changing What I need to do Enter the competition Benefits of eSIM FAQs
How do I update my SIM?
One simple step: activating your new SIM. We’ll be in touch via email and/or SMS with your upgraded plan information and a new SIM – along with the simple steps to get started. Havent received any update emails? Chat with us to get started!
Log in to begin!PLEASE NOTE: Continue using your old SIM until you have finished activating your new SIM. You must be connected to Wi-Fi to activate an eSIM.
You’ll receive an email with your new plan details and inclusions to take a look at
We’ll be sending you an eSIM and a physical SIM – choose one to activate
Once you’ve received your SIM, head to the portal and follow the prompts to update
Why we’re making the change
Here at Moose mobile, our customers are at the heart of everything we do. During this tough economic climate, we’ve been working hard to find new ways to better support you.
We understand that value matters more than ever, and we’re committed to making sure you get the most out of your plan every day.
So, in response to ongoing price increases from our network provider, we’ve chosen a better option for our customers, which means your plan will decrease in price.
How is my plan changing?
While your mobile service will still be with Moose mobile, we’ve updated our network provider from Optus to Vodafone and secured our customers better value plans.
You’ll receive an email detailing any individual changes to your plan, including your new lower pricing and any bonus promotional discount or inclusions that apply to you.
New customers that have joined us with plans already on the Vodafone network are not impacted by this change.
You’ll love the new network
Vodafone’s network has significantly expanded through its network sharing agreement with Optus, and now delivers:
✅ Coverage reaching 99% of Australians
✅ Over 7,700 sites nationwide (including more than 4,500 5G-enabled locations)
✅ Improved consistency and reliability across metropolitan and regional Australia
✅ The fastest 5G in Brisbane and Perth. (Awarded by Opensignal in October 2025.)
Plus, enjoy a bonus promotional discount for a limited time!
You’ll keep your existing phone number throughout the update.
Approx. 1 million square kilometres, and 98.5% of the Australian population.
What do I need to do?
To move onto the cheaper plan and continue your service with us, you’ll need to update your SIM via an eSIM or physical SIM that you’ll be receiving in the mail.
Updating your SIM is required to keep your mobile service active, and failure to do so may result in the loss of your number. View our FAQs below for more information.
You’ll receive an email detailing any individual changes to your plan, including your new lower pricing and any bonus promotional discounts or inclusions that apply to you.
Update your SIM to WIN!*
Go into the draw to win 1 of 26 prizes from our $50,000 prize pool when you complete your update/s. There’s the choice of a car or $30k cash, 5 x iPhone 17 Pro 256GBs and 20 x $500 Prepaid Visa Cards to be won!
Visit the PortalBenefits of eSIM
eSIM is a newer, more convenient way to stay connected without needing a physical SIM card. Added directly to your device, it makes managing your service simpler and supports more sustainable and secure technology.
- Supports multiple numbers on one device
- Reduces plastic waste from physical SIM cards
- More secure as eSIMs can’t be removed and are harder to clone
Check eSIM eligibility:
Dial *#06# from your device and if you see a 32-digit EID, you’re eligible!
PLEASE NOTE: You must be connected to Wi-Fi to activate an eSIM
Frequently Asked Questions
We’re updating your mobile service to a great new network. You’ll still be with Moose mobile, we’re just updating the network your service runs on.
Continuous price increases from our former network provider have prompted us to choose better value for our customers.
We’re updating your mobile service to a great new network, and your plan price is going down too. * You’ll still be with Moose mobile – we’re just updating the network your service runs on.
Upgrading your SIM means upgrading your experience.
Australia-wide coverage
Approx. 1 million square kilometres, and 98.5% of the Australian population.
(Source, Vodafone 23/03/2026)
Better value
Get the most out of your plan with increased value and lower plan pricing. Plus, enjoy a promotional discount for a limited time!
Keep your phone number
You’ll keep your existing phone number throughout the update.
– If you are currently on a promotion, you’ll receive an additional 2 months at the promotional price (then revert to the newly reduced standard pricing. See email communications).
-If you aren’t currently on a promotion, your price will decrease by $5 a month for 6 months (then revert to the newly reduced standard pricing. See email communications).
There’s one simple step: activating your new SIM. We’ll be in touch via email and/or SMS with your upgraded plan information and a new SIM – along with the simple steps to get started.
Once you receive your invitation email/SMS, you will have 45 days to activate your new SIM. This is a restraint imposed on us by our former network provider – but don’t worry, we’ll be in touch with plenty of reminders and provide support during this period.
Yes, your mobile number will stay the same on the new network.
You own your number, so if you wish, you may port out – but we think you’ll love the updates we’re bringing you.
We’re working hard to make this a seamless transition. Simply keep using your old SIM until your new SIM is activated. Please refer to update instructions in the emails that you have received.
To continue using your mobile service with Moose you will need to perform the update. You own your number, so if you wish, you may port out – but we think you’ll love the updates we’re bringing you.
Once you get your invitation email you will have 45 days to activate your new SIM. This is a restraint imposed on us by our former network provider – but don’t worry we’ll be in touch with plenty of reminders.
If no action is taken within 30 days, your service will be suspended; restricting your data, calls and texts. After 45 days, we will infer that you no longer want the service and will disconnect it for you. Following disconnection, we will automatically stop taking payments for your service, no action is required by you.
If your service is disconnected, your number will generally go into a 6-month quarantine. During quarantine you can ask us to recover the number, and we may be able to reissue it in some circumstances. The best way to keep your number is to activate your new SIM or port out before disconnection.
If you are having difficulty paying bills or are in a vulnerable situation, contact us as soon as possible. We can discuss support options and help you stay connected. If we know you are in hardship, we will take reasonable steps to support you and keep you connected, with disconnection as a last resort.
Contact our friendly team at 1300 566 673.
If you have a complaint and we cannot resolve it, you can contact the Telecommunications Industry Ombudsman (TIO)
Phone 1800 062 058
Fax 1800 630 614
Web tio.com.au/making-a-complaint/