What is an AVC ID and why does it matter?

An AVC ID (Access Virtual Circuit Identifier) is a unique code that identifies your nbn^® connection. Every nbn service has its own AVC ID. It’s a 15-character code that starts with AVC, followed by 12 numbers. For example, ‘AVC123456789100’.

Why does this matter?

From April 2025, nbn^® requires you to provide your AVC ID in some cases, like when you’re switching providers and taking over an existing connection. It helps:

• Confirm you’re authorised to transfer the service
• Avoid delays or incorrect disconnections
• Identify the right connection when there are multiple services at the same address

Only you and your provider can see your AVC ID. This helps protect your service from being transferred without your authorisation.

How to find your AVC ID

If you’re already with Moose, here’s where to look:

1. On your invoice The AVC ID will be displayed against the applicable service, with the plan. 2.a Residential customers: In the Swoop Customer Portal

1. Log in to Customer Portal
2. AVC ID can be located under ‘Service Details’.

2.b Business customers: In the Swoop Business Portal

1. Log in to the Business Portal
2. AVC ID can be found with ‘Other Service Details’, against the Business Broadband Link

If you’re with another provider

Check your invoice or online account near your service address. When signing up with Moose, we’ll require the full AVC or OAC ID. You can find your AVC or OAC ID:

• On your invoice, or in the customer portal if you’re already with us

• Or in your current provider’s online account or invoice if you’re switching to Moose

Need a hand?

If you’re having trouble finding your AVC or OAC ID, we can help. Chat to us, call 1300 566 673 from 9AM to 7PM AEST Monday to Friday, or 10AM to 6PM AEST on weekends.