Network Status

Posted: 2025-02-03 16:31:19

We wish to advise that there is currently an unplanned outage for NBN services in the suburb of Nowra and its surrounds.

Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.

We apologise for any inconvenience that this may cause.

Posted: 2025-02-03 17:40:26

Please be advised that we have escalated this issue to our upstream carrier, and they have informed us that this is being impacted by an ongoing major network outage.

Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Our apologies for any inconvenience.

Posted: 2025-02-03 18:09:20

Please be advised that our third-party carrier suspects a potential fiber break between Figtree and Gerringong CEV, NSW. A fiber technician has been mobilized to the affected location to assess the situation, with an estimated time of arrival (ETA) of 19:00 AEDT

We will keep you notified as further information comes to hand. We apologise for any inconvenience that this may cause.

Posted: 2025-02-03 19:36:50

Please be advised that our third-party carrier technicians have identified the break in a power easement at Tullimbar, NSW. The damage was caused by civil works contractors. The technicians are currently assessing the damage and will provide a restoration plan once it is available. The fiber crew's estimated time of arrival (ETA) to the site is 20:30 AEDT

We will keep you notified as further information comes to hand. We apologise for any inconvenience that this may cause.

Posted: 2025-02-03 22:13:36

Please be advised that the fiber engineers have arrived at the break location and have begun rodding the sub-duct. Due to the presence of large rocks over the cable, they are currently working to identify a suitable location for the installation of a pit to facilitate a temporary enclosure.

We will keep you notified as further information comes to hand. We apologise for any inconvenience that this may cause.

Posted: 2025-02-03 23:24:33

Please be advised that the third-party carrier's fiber crew is currently assessing the damage. They have successfully exposed one end and are continuing work on the second end.

We will provide an update on the required restoration works and timeframes as soon as this information becomes available.

We apologise for any inconvenience that this may cause.

Posted: 2025-02-04 00:34:13

Please be advised that the 3rd party carrier has exposed on end of the cable and are continuing with the other end. A temporary fix will be applied once both ends are exposed.

We will provide an update on the required restoration works and timeframes as soon as this information becomes available.

We apologise for any inconvenience that this may cause.

Posted: 2025-02-04 02:39:15

Please be advised that the Third party fiber crew advised they had to halt restoration works, due to noise generated in restoration activities as damage is in residential area. Technicians has left the site and will return during daylight hours to resume work at approximately 08:00 AEDT.
We will provide an update on the required restoration works and timeframes as soon as this information becomes available.
We apologise for any inconvenience that this may cause.

Posted: 2025-02-04 05:33:38

Please be advised that the Third party fiber crew advised they had to halt restoration works, due to noise generated in restoration activities as damage is in residential area. Technicians has left the site and will return during daylight hours to resume work at approximately 08:00 AEDT.
We will provide an update on the required restoration works and timeframes as soon as this information becomes available.
We apologise for any inconvenience that this may cause.

Posted: 2025-02-04 09:21:32

Please be advised that the third-party carrier's fiber crew is back on-site and working to repair the damaged fiber cable.
We will provide an update on the required restoration works and timeframes as soon as this information becomes available.
We apologise for any inconvenience that this may cause.

Posted: 2025-02-04 10:33:13

Please be advised that the third-party carrier's fiber crew is actively working to repair the damaged fiber cable. We are currently awaiting an Estimated Time of Restoration (ETR) and will provide an update on the restoration work and timeframes as soon as this information becomes available.

We apologize for any inconvenience this may cause.

Posted: 2025-02-04 10:33:33

Please be advised that the third-party carrier's fiber crew is actively working to repair the damaged fiber cable. We are currently awaiting an Estimated Time of Restoration (ETR) and will provide an update on the restoration work and timeframes as soon as this information becomes available.

We will provide an update on the required restoration works and timeframes as soon as this information becomes available.

We apologize for any inconvenience that this may cause.

Posted: 2025-02-04 12:05:12

Our fiber repair team is making steady progress and ETR provided by 3rd party carrier is 3:00 PM AEDT today. We will continue to monitor the situation and provide further updates as soon as this information becomes available. Thank you for your patience.

Posted: 2025-02-04 16:17:26

We wish to advise that this outage has now been listed as resolved.

Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.