Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#8179: Unplanned Outage | NBN | Narre Warren South, VIC
Started:
03/02/2025 10:45am
Estimated Resolution:
05/02/2025 4:30pm
Type:
unscheduled
Posted: 2025-02-03 11:39:35
We wish to advise that there is currently an unplanned outage for NBN services in the suburb of Narre Warren South and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2025-02-03 11:40:07
We wish to advise that the remote troubleshooting activities have been unsuccessful in resolving this incident. A technician is currently being engaged to attend site and further investigate. Further updates will be provided once an ETA is known.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-02-03 12:00:43
We wish to advise that the field technician is estimated to arrive to the impacted site by 03/02/2025 by 14:00 AEDT.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-02-03 12:11:55
We wish to advise that the field technician is estimated to arrive to the impacted site by 03/02/2025 by 14:30 AEDT.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-02-04 10:41:38
We wish to advise that the attending technician has found that a vehicle was involved in an accident which has impacted an nbn node. There is an active police investigation underway and the technician is unable to gain access to the node to investigate further. An update will be communicated once the technician confirms that access has been granted.
Posted: 2025-02-04 11:04:24
We wish to advise that the area has been made safe to commence work on the damaged pillar. A repair crew will attend by 2:00pm AEDT. An ETR will be communicated once an update from the technician has been received.
Posted: 2025-02-05 10:14:34
We wish to advise that the technician is estimated to arrive at the site by 12:30pm AEDT.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-02-05 16:04:39
We wish to advise that this outage has now been listed as resolved.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.