Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#7794: Unplanned Outage | NBN | Emerald, VIC
Started:
21/01/2025 10:30am
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2025-01-21 10:44:20
We wish to advise that there is currently an unplanned outage for NBN services in the suburb of Emerald and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2025-01-21 11:30:51
We wish to advise that the remote troubleshooting indicates a planned local power outage is affecting the nbn network causing a loss of service to customers. nbn is monitoring the situation and once the power is restored will test alarms and perform health checks on the network to confirm stability. nbn recommends customers perform a reset of their modem and in-home equipment once the power is restored to their area if further issues are experienced.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.