Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#20176: Unplanned Outage - NBN - Rockhampton, QLD
Started:
13/09/2025 9:05am
Estimated Resolution:
14/09/2025 6:00pm
Type:
unscheduled
Posted: 2025-09-13 09:33:35
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-09-13 11:14:01
The field technician is estimated to arrive to the impacted site by 13/09/2025 by 12:30
Posted: 2025-09-13 11:59:24
The estimated service restoration is now 2025-09-13 04:00:00
Posted: 2025-09-13 12:09:26
The technician is now on site. Field Services have advised of an ETR of 14:00 AEST. nbn will provide updates as information is reported back from Field Services.
Posted: 2025-09-13 13:09:49
The field tech on-site has identified a possible fibre break. They will go to the location and look for any physical damage. If cable work is required, a cable tech will ne requested to attend.
Posted: 2025-09-13 15:20:49
The technician advises there is a fibre break. The fibre repair technician has been engaged. The ETA will be provided when it is available.
Posted: 2025-09-13 17:31:36
The estimated service restoration is now 2025-09-14 08:00:00
Posted: 2025-09-13 17:36:37
A technician has arrived on-site and is scoping the works required to restore services. Further updates if works will take additional customers offline, or if additional assistance (such as civil crews etc) is required.
Posted: 2025-09-13 19:07:23
Civil works are needed. A Before You Dig (BYD) permit has been requested. The crew is waiting on approval prior to commencing works.