Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#20165: Unplanned Outage - NBN - MASCOT,NSW-2020
Started:
12/09/2025 11:40pm
Estimated Resolution:
13/09/2025 11:34am
Type:
unscheduled
Posted: 2025-09-12 23:48:53
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-09-13 06:21:49
Engineers are troubleshooting an alarming optical node on the HFC network. If troubleshooting cannot restore services remotely, Field Services will be required to attend. Further updates once troubleshooting is complete.
Posted: 2025-09-13 08:07:58
The field technician is estimated to arrive to the impacted site by 13/09/2025 by 09:00
Posted: 2025-09-13 08:13:00
The estimated service restoration is now 2025-09-13 02:00:00
Posted: 2025-09-13 08:18:03
A technician has arrived on-site and is scoping the works required to restore services. Further updates if works will take additional customers offline, or if additional assistance (such as civil crews etc) is required.
Posted: 2025-09-13 10:03:45
Field Services need to perform works on network hardware taking additional users offline. The additional impact is being tracked under an emergency change request (CRQ000009104895).
Posted: 2025-09-13 11:34:09
Your service outage has been resolved.