An Optus porting outage is delaying number transfer for 48 hours. We apologise for the inconvenience and expect number transfers to resume as normal on Monday 15/09/25

Network Status

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

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Incident Details

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#20158: Unplanned Outage - NBN - Bankstown, NSW

Started:

12/09/2025 8:07pm

Estimated Resolution:

13/09/2025 12:24am

Type:

unscheduled

Posted: 2025-09-12 20:27:54

nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.

Posted: 2025-09-12 20:37:57

A technician has been engaged to attend the site. The ETA will be published when it becomes available.

Posted: 2025-09-12 22:28:26

The technician has arrived onsite. Progress updates will be provided.

Posted: 2025-09-13 00:24:07

Your service outage has been resolved.

Posted: 2025-09-13 06:42:01

Services on the HFC network in Bankstown, NSW have been restored. Field Services replaced a quad receiver, restoring traffic to the network.