Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#20109: Unplanned Outage - NBN - Cairns Smithfield, QLD
Started:
12/09/2025 11:03am
Estimated Resolution:
12/09/2025 3:49pm
Type:
unscheduled
Posted: 2025-09-12 11:15:55
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-09-12 14:03:01
Remote troubleshooting activities have been unsuccessful in resolving this incident. A technician is currently being engaged to attend site and further investigate. Further updates will be provided once an ETA is known.
Posted: 2025-09-12 15:03:53
The estimated service restoration is now 2025-09-12 07:00:00
Posted: 2025-09-12 15:08:55
A technician has arrived on-site to scope the works required to restore service. The ETR has been updated to 17:00 on 12 September; and further updates will be published as progress reports from the technician are received.
Posted: 2025-09-12 15:49:44
Your service outage has been resolved.