Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#20083: Unplanned Outage - NBN - BOX HILL NORTH,VIC-3129
Started:
12/09/2025 7:52am
Estimated Resolution:
13/09/2025 9:03am
Type:
unscheduled
Posted: 2025-09-12 08:03:07
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-09-12 08:53:45
Troubleshooting indicates a local power outage is affecting the nbn network causing a loss of service to customers. nbn is monitoring the situation and once the power is restored will test alarms and perform health checks on the network to confirm stability. nbn recommends customers perform a reset of their modem and in-home equipment once the power is restored to their area if further issues are experienced.
Posted: 2025-09-12 22:33:27
The field technician has revised the estimated arrival time to 13/09/2025 by 00:30
Posted: 2025-09-13 00:14:03
The estimated service restoration is now 2025-09-12 16:30:00
Posted: 2025-09-13 01:14:53
The estimated service restoration is now 2025-09-13 00:30:00
Posted: 2025-09-13 06:26:52
Field Services arrived on-site last night after power restored and found a faulty power supply unit. An electrician is being arranged to assist.
Posted: 2025-09-13 09:03:25
Your service outage has been resolved.