Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#20062: Unplanned Outage - NBN - Freshwater, QLD
Started:
12/09/2025 3:42am
Estimated Resolution:
12/09/2025 9:39am
Type:
unscheduled
Posted: 2025-09-12 04:06:14
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-09-12 08:08:11
The field technician is estimated to arrive to the impacted site by 12/09/2025 by 09:30
Posted: 2025-09-12 09:14:19
The estimated service restoration is now 2025-09-12 00:30:00
Posted: 2025-09-12 09:14:20
A technician has arrived on-site and is scoping the works required to restore services. Further updates if works will take additional customers offline, or if additional assistance (such as civil crews etc) is required.
Posted: 2025-09-12 09:39:53
Your service outage has been resolved.