Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#17620: Unplanned Outage - NBN - JAMBOREE HEIGHTS,QLD-4074
Started:
22/08/2025 12:51am
Estimated Resolution:
22/08/2025 9:48pm
Type:
unscheduled
Posted: 2025-08-22 01:03:36
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-08-22 08:57:47
The field technician has revised the estimated arrival time to 22/08/2025 by 10:30
Posted: 2025-08-22 09:23:09
nbn has requested a technician to attend the site and investigate a loss of service. They are expected on-site by 10:30.
Posted: 2025-08-22 09:38:31
The estimated service restoration is now 2025-08-22 01:00:00
Posted: 2025-08-22 09:43:41
nbn can confirm the assigned technician is now on-site. Further updates will be communicated as progress reports from the field are received. The ETR has been set to 11:00.
Posted: 2025-08-22 11:10:07
The estimated service restoration is now 2025-08-22 05:30:00
Posted: 2025-08-22 13:47:29
Field Services have attended and found the fault is with a third-party network provider. nbn has registered a ticket with the provider requesting it attend and investigate a fault in its network. Further updates once the provider has given an ETA.
Posted: 2025-08-22 14:38:29
The third-party network provider's technician is expected on site at 3:30pm.
Posted: 2025-08-22 17:00:24
Joint testing by nbn and the third-party provider technician has identified an issue at the exchange. nbn network engineers have engaged Field Services to dispatch a nbn exchange technician for further on-site diagnostics. An ETA will be communicated once confirmed.
Posted: 2025-08-22 18:36:27
The estimated service restoration is now 2025-08-22 11:30:00
Posted: 2025-08-22 19:01:44
nbn can confirm the technician is now on site and provided an ETR of 9:30pm.
Posted: 2025-08-22 21:32:59
Spares have been ordered to complete restoration. An update will be published when an estimated time of delivery is available.
Posted: 2025-08-22 21:48:07
Your service outage has been resolved.