Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#17590: Unplanned Outage - NBN - Moorebank, NSW
Started:
21/08/2025 3:36pm
Estimated Resolution:
21/08/2025 8:29pm
Type:
unscheduled
Posted: 2025-08-21 16:06:58
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-08-21 18:53:30
An emergency planned change will be put into effect to manage any further customer impact. RSPs who have additional customers impacted will be able to view the details of the emergency planned outage on Service Portal under Change Management CRQ000009099555.
Posted: 2025-08-21 19:28:49
The field technician is estimated to arrive to the impacted site by 21/08/2025 by 20:00
Posted: 2025-08-21 19:48:57
The estimated service restoration is now 2025-08-21 12:30:00
Posted: 2025-08-21 19:58:59
A field technician is now on-site to investigate an issue with a faulty network device. Further updates will be communicated as progress reports from the field are received. An ETR of 22:30 AEST has been advised.
Posted: 2025-08-21 20:29:16
Your service outage has been resolved.