Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#17573: Unplanned Outage - NBN - COOMBABAH,QLD-4216
Started:
21/08/2025 1:50pm
Estimated Resolution:
22/08/2025 12:51pm
Type:
unscheduled
Posted: 2025-08-21 14:14:50
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-08-21 16:06:57
Network engineers remote troubleshooting has identified an issue with a faulty network device at the site that was unable to be corrected remotely. A field technician will be assigned a Ticket of Work to attend the site and perform further investigations. Further updates will be provided as more information, or an ETA, becomes available.
Posted: 2025-08-21 16:11:59
The field technician is estimated to arrive to the impacted site by 21/08/2025 by 19:00
Posted: 2025-08-21 16:17:00
A field technician has been assigned a Ticket of Work to attend the site and investigate an issue with a faulty network device. An ETA of 19:00 AEST has been advised.
Posted: 2025-08-21 19:08:35
The technician was unable to access the site as this is a gated community and will reattend in the morning.
A revised ETR will be published when the technician is on site tomorrow.
A revised ETR will be published when the technician is on site tomorrow.
Posted: 2025-08-21 20:09:05
The onsite technician has advised that there is no afterhours access to the gated community. The technician will reattend tomorrow morning at a time when the on-site manager / security can give access. Further updates will be provided as more information, or an ETA, becomes available.
Posted: 2025-08-22 10:54:54
The estimated service restoration is now 2025-08-22 06:00:00
Posted: 2025-08-22 12:51:39
Your service outage has been resolved.