Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#17571: Unplanned Outage - NBN - HECKENBERG,NSW-2168
Started:
21/08/2025 2:03pm
Estimated Resolution:
21/08/2025 10:51pm
Type:
unscheduled
Posted: 2025-08-21 14:14:45
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-08-21 17:12:32
nbn has requested a technician to attend the site and investigate a loss of service. An update will be communicated once an ETA is available.
Posted: 2025-08-21 21:19:47
The field technician is estimated to arrive to the impacted site by 21/08/2025 by 22:00
Posted: 2025-08-21 21:24:53
The estimated service restoration is now 2025-08-21 23:00:00
Posted: 2025-08-21 22:51:22
Your service outage has been resolved.