Network Status

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

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Incident Details

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#17506: Unplanned Outage - NBN - Townsville, QLD

Started:

21/08/2025 10:53am

Estimated Resolution:

21/08/2025 1:36pm

Type:

unscheduled

Posted: 2025-08-21 13:18:37

nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.

Posted: 2025-08-21 13:18:42

nbn has requested a technician to attend the site and investigate a loss of service. An update will be communicated once an ETA is available.

Posted: 2025-08-21 13:36:33

Your service outage has been resolved.

Posted: 2025-08-21 13:41:38

The field technician is estimated to arrive to the impacted site by 21/08/2025 by 14:30