Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#17410: Unplanned Outage - NBN - DEE WHY,NSW-2099
Started:
20/08/2025 4:23pm
Estimated Resolution:
21/08/2025 1:17pm
Type:
unscheduled
Posted: 2025-08-20 16:38:48
nbn is investigating an unplanned network outage in your area. As a result you may experience a partial or total loss of connectivity. Restoration activity is underway and nbn will advise once the outage is resolved.
Posted: 2025-08-20 19:25:36
The field technician is estimated to arrive to the impacted site by 20/08/2025 by 20:00
Posted: 2025-08-20 20:31:11
The estimated service restoration is now 2025-08-20 14:00:00
Posted: 2025-08-20 20:31:12
A technician has arrived on-site and is scoping the works required to restore services. Further updates if works will take additional customers offline, or if additional assistance (such as civil crews etc) is required.
Posted: 2025-08-20 22:01:51
The tech has found a faulty Line Power Supply, which will require the assistance of an electrician to repair. Wet weather will hamper timeframes for restoration; conditions are expected to ease mid tomorrow.
The ETR will be revised once the electrician is on-site.
The ETR will be revised once the electrician is on-site.
Posted: 2025-08-21 13:17:55
Your service outage has been resolved.