Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#16635: Unplanned outage - NBN - RANDWICK,NSW-2031
Started:
14/08/2025 1:27pm
Estimated Resolution:
21/08/2025 4:06pm
Type:
unscheduled
Posted: 2025-08-14 15:24:43
nbn estimates the unplanned network outage in your area to be resolved at approximately 15/08/2025 by 02:30
Posted: 2025-08-14 15:24:44
nbn has requested a technician to attend the site and investigate a loss of service. They are expected on-site by 18:00.
Posted: 2025-08-14 15:30:35
nbn can confirm the assigned technician is now on-site. Further updates will be communicated as progress reports from the field are received. The ETR has been set to 15/08/2025 02:30.
Posted: 2025-08-14 22:44:57
The tech has identified issue with the circuit breaker and power supply to the node which requires further investigation. Field Services need to contact Strata/Body Corporate for access, however the number is business hours only. The tech has left the site for the evening, and Field Services will attempt to contact Strata during BH tomorrow.
Posted: 2025-08-16 15:00:26
nbn is continuing to await a response from the building manager who is required to arrange an electrician. Further updates are expected on Monday 18/8.
Posted: 2025-08-18 10:38:59
The field team advises they are waiting for the building manager to provide access. The Land Access team has been engaged to assist. Further details will be provided when it is available.
Posted: 2025-08-18 16:54:12
The technician was able to access the site and advises there is no power to the nbn equipment. The building manager has arranged for an electrician to attend and resolve the issue. An nbn technician will attend at 23:00 tonight to verify if power has restored to the equipment.
Posted: 2025-08-19 08:40:54
The tech attended the site last night and confirmed that there was no electrician working. Field Services will attempt to contact the building manager later this morning for an update.
Posted: 2025-08-19 15:19:44
The building manager advises their electrician will attend the site Monday 25/08.
Posted: 2025-08-21 16:06:54
Your service outage has been resolved.