Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#16365: Unplanned outage - NBN - POTTS POINT,NSW-2011
Started:
14/08/2025 3:14pm
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2025-08-14 15:14:22
nbn recently resolved an unplanned outage in your area. Resetting your home modem may optimise your nbn connection, otherwise reach out to your service provider if you are still experiencing issues.
Posted: 2025-08-14 15:14:32
Remote troubleshooting identified a local power outage is impacting the nbn network causing a loss of service to customers. nbn is monitoring the situation and once power is restored, nbn will test alarms and perform health checks on the network, to confirm stability.
Please contact the local power provider for more information including the Estimated Time of Restoration (ETR).
nbn recommends customers reset their modem and in home equipment once the power is restored to their area, if further issues are experienced.
Please contact the local power provider for more information including the Estimated Time of Restoration (ETR).
nbn recommends customers reset their modem and in home equipment once the power is restored to their area, if further issues are experienced.