Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#16189: Unplanned outage - NBN - MOSMAN,NSW-2088
Started:
22/07/2025 9:42am
Estimated Resolution:
22/08/2025 6:56pm
Type:
unscheduled
Posted: 2025-08-14 15:07:45
Total Impacted service(s)-2
AVC400053616954 listed under CVC000000768494
AVC400053617498 listed under CVC000000768494
AVC400053616954 listed under CVC000000768494
AVC400053617498 listed under CVC000000768494
Posted: 2025-08-14 15:11:25
The attending technician undertaking optimisation activities has identified a fault from one or more end-user premises that is causing interference on the network for the neighbouring sites.
nbn
has requested the end-users make an appointment for a technician to attend and resolve the fault in their premises. The Estimated Time of Restoration (ETR) will be revised upon return of the technician. The returning technician will only be carrying out work on premises causing the interference and will not affect the neighbouring premises
nbn
has requested the end-users make an appointment for a technician to attend and resolve the fault in their premises. The Estimated Time of Restoration (ETR) will be revised upon return of the technician. The returning technician will only be carrying out work on premises causing the interference and will not affect the neighbouring premises
Posted: 2025-08-18 12:15:22
The estimated service restoration is now 2025-08-18 04:30:00
Posted: 2025-08-18 12:15:23
The field technician is now on-site to commence restoration activities. Customers may experience a loss of connectivity at this time. Due to the nature of this work, one or more network elements may need to be repaired, and this may also disconnect the network upstream affecting additional customers
Posted: 2025-08-18 14:12:00
The estimated service restoration is now 2025-08-18 06:30:00
Posted: 2025-08-18 14:12:00
The field technician is now on-site to commence restoration activities. Customers may experience a loss of connectivity at this time. Due to the nature of this work, one or more network elements may need to be repaired, and this may also disconnect the network upstream affecting additional customers
Posted: 2025-08-22 18:56:39
Your service outage has been resolved.
Posted: 2025-08-22 18:56:39
The Incident Status has been updated to Closed.