Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#15861: Unplanned outage - NBN - RUNCORN, QLD
Started:
07/08/2025 2:40pm
Estimated Resolution:
25/08/2025 5:30pm
Type:
unscheduled
Posted: 2025-08-14 14:55:47
Total Impacted service(s)-1
AVC400055998626 listed under CVC000000768688
AVC400055998626 listed under CVC000000768688
Posted: 2025-08-15 12:05:34
The field technician has revised the estimated arrival time to 19/08/2025 by 14:30
Posted: 2025-08-18 13:56:34
The field technician has revised the estimated arrival time to 25/08/2025 by 11:30
Posted: 2025-08-19 08:51:00
The estimated service restoration is now 2025-08-19 06:30:00
Posted: 2025-08-19 08:51:03
The field technician is now on-site to commence restoration activities. Customers may experience a loss of connectivity at this time. Due to the nature of this work, one or more network elements may need to be repaired, and this may also disconnect the network upstream affecting additional customers
Posted: 2025-08-19 11:58:32
Your service outage has been resolved.
Posted: 2025-08-19 11:58:37
The estimated service restoration is now 2025-08-25 07:30:00
Posted: 2025-08-19 12:03:40
The Incident Status has been updated to Closed.