Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
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Incident Details
#15091: Unplanned Outage | NBN | Edge Hill, QLD
Started:
30/07/2025 10:30am
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2025-07-30 15:21:56
We wish to advise that there is currently an unplanned outage for NBN services in the suburb of Edge Hill and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2025-07-30 15:22:24
We wish to advise that the nbn can confirm the assigned technician is now on-site. Further updates will be communicated as progress reports from the field are received. The ETR has been set to 20:00 AEST.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-07-30 15:26:57
We wish to advise that the technician advises of multiple cable damage. Materials are being ordered. The ETA will be provided when it is available.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-07-30 16:48:33
We wish to advise that the technician is progressing with restoration works.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-07-31 14:04:49
We wish to advise that the technician is back onsite.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-07-31 14:19:57
We wish to advise that An emergency planned change will be put into effect to manage any further customer impact. RSPs who have additional customers impacted will be able to view the details of the emergency planned outage on Service Portal under Change Management CRQ000009084808
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
Posted: 2025-07-31 14:38:05
We wish to advise that An emergency planned change will be put into effect to manage any further customer impact. RSPs who have additional customers impacted will be able to view the details of the emergency planned outage on Service Portal under Change Management CRQ000009084808.
Posted: 2025-07-31 16:49:41
We wish to advise that the technician advises it appears third party works which damage the cable yesterday appears to have caused the damage today. Crews are onsite working on restoration.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.
This notification will be updated as further information comes to hand. Again, we apologise for the inconvenience.