nbn® is what non-tech people call the National Broadband Network. It’s the Australian Government initiative that’s delivering broadband services right across Australia, which uses copper landline networks, mix fibres (including FTTN, FTTP, FTTB and FTTC), hybrid fibre coaxial (HFC), as well as Fixed Wireless and satellite broadband.

Fibre to the Premises (FTTP)
Available for around 20% of Australians, this technology type is the fastest and most reliable by nbn®, with optic fibre going directly to your house. Most locations are capable of speeds up to 1000 Mbps!

Fibre to the Node (FTTN)
The most common tech type, this uses your existing copper and connects it to a nearby fibre node. Max speeds are 100 Mbps, but actual speeds are based on your connection. After you enter your address, we’ll display plans you are capable of receiving. If you need more information, our expert Aussie customer service team is available to help!

Fibre to the Curb (FTTC)
nbn® runs fibre to a point, usually in your street, after which the existing copper brings the connection into your premises. Max download speeds available are 100 Mbps, but actual speeds depend on your infrastructure.

Hybrid Fibre-Coaxial (HFC)
HFC uses existing ‘pay TV’ or cable network. This high-speed connection runs to the nearest fibre node. This tech type can offer speeds over 100 Mbps depending on your location!

nbn® Fixed Wireless
This connection uses data transmitted over radio signals to connect premises to the nbn® broadband access network. Max download speeds available are usually capped at 75 Mbps.

This depends on what connection date you chose during your online sign-up with Moose.

If you chose to get your new service as soon as possible, the connection process will start right away. We’ll transfer your nbn from your existing provider to us in as quickly as 5-30 minutes, but this can sometimes take up to 24 hours. Importantly though, you won’t be without an active nbn connection while the transfer is taking place.

If you chose a specific connection date, we’ll start the connection process at 9AM AEST on that day you selected. Again, this generally takes 5-30 minutes to complete, but can sometimes take up to 24 hours.

If you opted to purchase a Moose Mobile modem, we’ll start connecting your service once this has been delivered to you, or on the date that you selected during the checkout process (as long as this date occurs after you’ve received your modem.

If you’re bringing your own modem, it should automatically connect to our service once the connection process is complete. Sometimes you may need to switch your modem off and on again to finalise the switch.

If you’ve bought a Moose modem, simply plug it in to your premises’ nbn supplied NTD. Once the connection is completed it will begin working.

nbn® billing will be different to how we bill mobile. With our mobile product your billing period begins on the first day of the month, but with our home internet product this period will begin from the date you connected.

This means that you might receive two bills from us, one for mobile and one for NBN.

Moose Mobile is not able to support every single type of nbn® connection such as FTTB. As a result, your address might not be eligible for our nbn® product. This might change in the future though, so check back regularly to see if your address become eligible.