Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 566 673.
Incident Details
#7144: Unplanned Outage | NBN | PASCOE VALE SOUTH,VIC
Started:
20/12/2024 5:30am
Estimated Resolution:
20/12/2024 4:15pm
Type:
unscheduled
Posted: 2024-12-20 10:05:26
We wish to advise that there is currently an unplanned outage forNBN services in the suburb of PASCOE VALE SOUTH and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2024-12-20 12:14:31
We wish to advise that the field technician has revised the estimated arrival time to 20/12/2024 by 13:30 AEDT
we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2024-12-20 13:06:40
We wish to advise that the nbn is currently investigating power alarms and seeking confirmation from the supplier regarding a potential loss of commercial power supply. Further updates will be provided once troubleshooting determines whether Field Services or an electrician is required to attend.
Posted: 2024-12-20 14:32:38
We wish to advise that the field Services need to perform works on network hardware taking additional users offline. The additional impact is being tracked under an emergency change request (CRQ000008553877)
Posted: 2024-12-20 15:55:47
We wish to advise that this outage has now been listed as resolved.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.
Please power cycle your equipment if your service is still offline after this time. If this does not restore your service, please contact our friendly help desk.